Accessibility

1. Our commitment

Everyone should be able to order a restoration, follow its progress and read these pages. We build this site to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and we treat a report of an accessibility barrier as a defect rather than a suggestion — the same commitment made in Section 18 of our Terms.

Accessibility is ongoing work, not a finished checkbox. We review the site as it changes, and we fix what reports and our own testing surface.

2. What we build to

• Pages structured with meaningful headings and landmarks, usable by screen readers.
• Every interactive control reachable and operable with a keyboard alone.
• Text alternatives for images that carry meaning.
• Color contrast that meets WCAG 2.1 AA, in both light and dark themes.
• Visible focus indicators, and forms whose fields are labelled and whose errors say what to fix.
• Respect for your system's reduced-motion preference.

3. How we keep it that way

Accessibility is part of how this site is built, not a retrofit: the components we build from are chosen for their keyboard and screen-reader behavior, and changes to public pages get automated accessibility scans and keyboard-only passes before they ship.

A reported barrier is triaged as a defect — it goes in the same queue as a broken checkout, not into a suggestions box.

4. Compatibility

The site is built to work with current versions of the major browsers and the assistive technologies they support — screen readers, magnification, voice control and keyboard-only navigation — on desktop and on mobile. Nothing about ordering requires a mouse, a touchscreen, or a particular device.

5. Third-party pieces

Parts of the ordering path rely on components we do not fully control — most visibly payment, which runs on our payment processor's embedded forms. We choose vendors whose components support accessibility and raise defects with them when we find them, but their fixes arrive on their schedule, not ours. If a third-party piece is in your way, tell us and a person will get you through the same step another way.

Links that leave this site go to pages we do not control, and we cannot answer for their accessibility.

6. Where we fall short

No site is perfect on this, and we would rather hear about a barrier than assume there are none. If any part of this site is difficult to use with a screen reader, a keyboard, magnification or any other assistive technology, we want to know.

7. If the site is in your way, a person is not

Our first job is a site you can use independently — human help is in addition to that, never a substitute for fixing the site. But nobody should be left unable to restore a photograph while we work on a fix.

Write to support@revivemyphoto.com and a person will help you do anything the site does: place an order, send photographs, check progress, request revisions, or ask for a refund — at no extra cost, on exactly the same terms and guarantee as an online order. If you need anything on these pages in another format — larger text, plain text — ask and we will provide it.

8. Tell us, and we answer

Write to support@revivemyphoto.com with accessibility in the subject line, and tell us what page you were on and what happened. We respond to accessibility reports within five (5) business days.

If a barrier is stopping you from placing an order, we will find another way to take it — by email, at no additional cost — while we fix the problem.

If our first answer does not resolve it, reply with accessibility escalation in the subject line and it goes to the top of the pile. Using this process waives nothing — every right the law gives you stays yours.

9. What this statement is, and is not

This statement describes a good-faith, continuing effort: a benchmark we build to and test against, not a warranty that every page satisfies every criterion at every moment. A site that changes as it grows is never finished on this, and we would rather say so than claim a perfection nobody has audited.

Nothing here takes away any right the law gives you, and nothing here creates contractual rights beyond those in our Terms of Service — where this statement and the Terms differ, the Terms control, except where this statement gives you more.

We update this statement as the site changes — the date at the top says which version you are reading.